Get insights into the customer experience and let customers identify areas for improvement

Use interactive conversations where responses are validated and weighed by other customers. Get in-depth and validated insights from customers, efficiently engage a broad and diverse group to get reliable results.

Helping leading organizations
discover what matters the most
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Get in-depth and validated improvements
by the customers you do speak to

Get deep insights from the customers you do speak to
With interactive conversations where answers are validated and weighed by other customers to gain deep insights. Get in-depth and validated insights from the customers you do speak to.
Doing research efficiently among a representative sample of the target group
With an online dialogue that takes place at the same time for everyone to conduct efficient research among a representative target group. Get an efficient insight into what a representative group really thinks.
Involve multiple respondents multiple respondents at the same time and regardless of location
With a scalable online platform, you can involve up to 1000 respondents in the research regardless of location. Involve a broad and diverse group and get reliable results.

See how it works

1. Read the question

This can be an open question or a poll question

2. Answer the question

Participants write one or more answers to the question

3. Read and vote on other ideas

Messages are shared with other participants

4. Messages with high support go 'viral'

High-voted messages go viral

5. Respond or nuance messages

Uses “+” to nuance other users' messages

Frequently asked solicit

What makes Synthetron different from an online survey?

In the Synthetron software, all written messages must be reviewed by other participants. The messages are first sent to 4 other participants; if they strongly agree, the message goes' viral 'to other participants in steps.

Because participants review each other's messages, they provide each other with answer options, so you get a much more complete picture than with ordinary open questions in a survey.

Why does it have to be anonymous?

In almost all dialogues, there are things that are not easy to say in a group conversation. Maybe because they're critical, controversial, or just feeling a little bit embarrassing. We know from experience that anonymity improves the truth and depth of dialogue.

Can Synthetron handle multi-language dialogues?

Absolutely! Synthetron is a global platform that supports multi-language dialogue. Currently, our platform is available in the following languages:
- English
- Spanish
- Dutch
- French
- German
- Danish
- Polish
- Italian
- Russian

Is Synthetron suitable for every group size?

We've had discussions with 6 participants, but they work best if you have more. 30 is a good minimum number to aim for, although smaller groups also make sense when discussing sensitive topics.

How does Synthetron ensure data privacy and security?

We do not store any personal information. For our software to work, we generate a unique ID for each user that is completely random, and we store a cookie on your device. This is to ensure that if you lose the connection, you can pick up where you left off.

Is anonymity guaranteed?

All participants receive a random identification code by the system. We don't know who someone is. What we do know is what each code number (a single anonymous participant) did, so we can look for patterns related to segments.

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