How to contain the elements that kill a ‘speak-up’ culture
THINK TANK RESULTS (June 12, 2019)
Two earlier think tanks confirmed the need to break the circle of silence and identified the enablers of a ‘speak-up’ culture. In our June think tank, we focused on how to contain the elements (fear, blame, gossip and defensiveness) that kill a ‘speak-up’ culture?
So what did we find out?
Participants identified not only the triggers that stifle a ‘speak-up’ culture
but also the way forward to an open culture.
The main triggers that kill openness are: experiencing aggressiveness, ego & power and lack of respect.
The way forward has four enablers:
- Values of openness, inclusive listening supported by a code of conduct are prerequisites;
- Living these values (walk the talk) and having ‘people’ key performance indicators is even more important. Responsibility lies with both employees and management.
- Attitudes of learning: learn from mistakes and learn to ask feedback;
- Rewards and praise to reinforce the values.
Interestingly, only 14% hardly ever observed a situation where fear, blame or gossip killed a person’s ability/inclination to speak up while 28% observed or experience this often to very often. Clearly, there is still much room for improvement.
For more details, download the full report here.
NEXT THINK TANK fall 2019, 17-17.45 CEST (GMT+2)
The subject will be “How can organizations create strengths from failures?”.